Patient Information
What to Bring to Your Visit:
- I.D. (such as driver’s license and/or passport)
- Insurance Card
- Payment for co-pay (such as cash, check or credit card)
- List of current medications
If you are a new patient and would like to bring medical records from a previous provider, you are more than welcome to do so.
What to Expect During Your Visit:
When you arrive for your visit, please check-in at the registration desk. If you are registering for an appointment at one of the Meharry Medical Clinics, our staff at the central registration desk on the first floor will verify your information and direct you to the clinic where you have your appointment. Once inside the clinic waiting room, please sign in at the clinic desk and wait to be called.
Parking:
Parking is available to patients of the Meharry Medical Clinics in the parking garage on Albion Street, directly across the street from the clinics. Patients parking in the Albion Street garage will receive a ticket that can be validated by our clinic staff. For parking validation, please take your ticket to the front desk after your visit.
Billing:
Meharry Medical Group will bill your health insurance plan for the services provided. Secondary billing will also be billed, if applicable. Once all insurances have paid into your account, you will receive a monthly statement if a balance is due. Payment is expected within thirty (30) days, unless alternative arrangements are made. Please be prepared to pay a co-pay during your visit. Financial counseling is available for patients who need payment assistance.
Payments:
We accept the following methods of payments:
- Cash
- Personal Check
- MasterCard®
- Visa®
- Discover®
You may also pay online via our patient portal.
For patients with limited or no insurance coverage, we have developed a comprehensive financial assistance program to assist with paying your medical bill. For more information on this program, or to ask questions about your account, please contact our Billing Office: 615.327.5760.
Translation Services:
Meharry Medical Group provides free language services to people whose primary language is not English. Patients who need translation services should notify the patient service representative at the front desk.
Hours of Operation:
Meharry Medical Group is open Monday through Friday from 8 a.m. to 5 p.m., we offer extended hours at Total Health Medical & Dental Care in Antioch on Wednesdays until 7 p.m.
After Hours and Emergency Contacts:
For life-threatening emergencies, call 911.
If you have an urgent medical issue after hours that cannot wait until the next business day, please call 615-327-6348 and ask the operator to help you get in touch with the doctor on-call.
If you are not sure if your situation is an emergency, read our when to go to the emergency room infographic.
Notice to Patients:
Our clinics serve all patients regardless of ability to pay. Discounts for our essential services are offered, based on family size and income. For more information call: 615.327.5760.
Nondiscrimination Policy and Discrimination Complaint Form:
Meharry Medical Group does not exclude, deny benefits to, or otherwise discriminate against any person on the basis of race, color, national origin, age, sex, sexual identification, or disability (including, but limited to HIV/AIDS, substance use disorders, language/communication needs, mental/behavioral health concerns), in admission to, participation in, or receipt of services or benefits under any of its programs or activities.